Ubisoft - Social Listening
The brand I selected is the video game publishing company Ubisoft which has produced popular titles such as Rainbow Six Siege, the Assassin's Creed titles, Far Cry, and many more titles as well. The general online feelings toward the company are rather hostile, filled with many complaints about their various games, especially with the announcement of a new Assassin's Creed game which includes historical inaccuracies that have left people feeling offended, and having a distaste. There are also numerous complaints about the various titles of game servers and the difficulties their customers are having connecting to their games and having a seamless time playing. Other complaints include large cheating problems in one of their most popular games Rainbow Six Siege, with many users claiming that the company is only milking as much money as they can from the player base, as opposed to improving their game and releasing new content. The negative feedback of their multiple titles has